7 Day Return Policy:

Incase of any damage or manufacturing defect, we offer a 7-day return policy for our jewellery from the date of delivery to return the item for a full refund or exchange. (Please note: customer needs to send a video of the damaged product)

Conditions for Returns:

• The jewellery must be in its original condition i.e., unworn.
• All tags, certificates, and packaging must be intact and returned with the item.

Initiating a Return:

• To initiate a return, please contact our customer service team within the 2-day period.
• Provide your order number, details of the item you wish to return, and the reason for the return.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of the item.

Refund or exchange Process:

• Once we receive the returned item and verify its condition, we will initiate the refund or exchange process.
• Refunds will be issued to the original payment method used for the purchase.
• Please contact our customer service for any queries.

Defective or Incorrect Items:

• If you receive a defective or incorrect item, please notify us within 2 days of receiving the order.

Non-Returnable Items:

• Certain items, such as pierced earrings for hygiene reasons, may not be eligible for return unless there is a manufacturing defect.

Contact Information:

For any inquiries regarding returns or refunds, please contact our customer service team at [info@shopskarra.com] or [payalpragya.2023@gmail.com].

Please note that this policy is subject to change, and customers are encouraged to review our website for the most up-to-date information on our return and refund procedures.